Refund & Subscription Policy

1 Purpose

This Refund & Subscription Policy explains how subscriptions, payments, renewals, cancellations, refunds, and related billing matters are handled by Damascus Projects Global.

Damascus Projects Global provides access to technology and services designed to facilitate global business connections, introductions, communication, business presentations, live video interactions, business listings, video prototypes, private virtual meetings, and related networking functionality.

Payment for access to the service is not payment for an investment opportunity, guaranteed business outcome, funding, profit, partnership, contract, customer, or other commercial result.

2 Company Details

• Damascus Projects Global
• Company Number: 17464784
• Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
• Website: damascusprojects.com
• Phone: +44 7846 241322
• General/Business Email: info@damascusprojects.com

3 Subscriptions

Certain features or services provided by Damascus Projects Global may require a paid subscription.

Depending on the subscription selected, access may include features such as:

• business discovery;
• business listings;
• investor and business-owner connections;
• live video features;
• video prototypes;
• private virtual meetings;
• communication features;
• networking features; and
• other services identified at the time of purchase.

The specific features, price, duration, and applicable conditions of each subscription will be presented before purchase.

4 Pricing

Prices will be displayed before a user completes a purchase.

Unless otherwise stated:

• prices are charged in the currency displayed at checkout;
• applicable taxes or charges may be added where required;
• different subscription plans may have different prices and features; and
• promotional pricing may be subject to additional conditions.

Damascus Projects Global may change subscription prices for future purchases or renewal periods, subject to applicable law and any notice requirements.

5 Payment

Users are responsible for providing accurate payment information and ensuring that they have authority to use the payment method provided.

Payments may be processed through third-party payment providers.

Damascus Projects Global may not directly store complete payment-card information where payment processing is handled by an authorised third-party payment provider.

Users should also review the applicable terms and privacy practices of the payment provider used for their transaction.

6 When a Subscription Begins

A subscription generally begins when payment has been successfully completed and the relevant service has been activated.

Where immediate digital access is provided, the user may be able to use the subscribed service shortly after purchase.

Some features may require additional account verification or technical setup before they become available.

7 Automatic Renewal

Where a subscription is offered on an automatically renewing basis, the subscription may renew at the end of each billing period unless cancelled before the applicable renewal date.

Where required by applicable law, Damascus Projects Global will provide appropriate information about renewal terms before or during purchase.

Users are responsible for reviewing their subscription status and cancellation settings.

8 Cancellation Procedure

Users may cancel an active subscription by following the cancellation method provided within their Damascus Projects Global account or through the designated subscription-management or support channel.

Where an in-account cancellation option is available, the user should:

1. Sign in to their Damascus Projects Global account.
2. Open the Account, Subscription, Billing, or Membership section, as applicable.
3. Select the relevant active subscription.
4. Select Cancel Subscription or the equivalent cancellation option.
5. Follow the on-screen instructions to confirm cancellation.
6. Complete any final confirmation step displayed by the service.
7. Retain the cancellation confirmation or reference provided, where available.

If the user cannot access the cancellation function, the user may contact Damascus Projects Global using the designated support channel:

• Email: info@damascusprojects.com
• Phone: +44 7846 241322
• Website: damascusprojects.com

A cancellation request submitted through support should include, where available:

• the user's registered name;
• registered email address;
• subscription or account information;
• the date the cancellation is requested; and
• any relevant payment or transaction reference.

8.1 Effect of Cancellation

Unless applicable law or the specific subscription terms provide otherwise:

• cancellation stops the subscription from automatically renewing for the next billing period;
• cancellation does not normally terminate access immediately;
• the user may continue using the paid service until the end of the period already paid for;
• no further renewal charge should be made after a successfully processed cancellation; and
• cancellation does not automatically create a refund for the unused portion of the current billing period.

8.2 Cancellation Timing

Users should submit cancellation requests before the next scheduled renewal date to avoid the subscription renewing.

If a cancellation request is submitted after a renewal payment has already been processed, the user should contact Damascus Projects Global promptly. The company will review the circumstances and any refund rights available under this Policy and applicable law.

8.3 Cancellation Confirmation

Where technically available, Damascus Projects Global may provide an electronic confirmation that a cancellation has been processed.

Users should retain this confirmation for their records.

A request to delete an account is not necessarily a cancellation of an active subscription. Users should separately cancel any active subscription unless the account cancellation process expressly confirms that the subscription has also been cancelled.

8.4 Cancellation Through a Third-Party Payment or App Store

If a subscription was purchased through a third-party provider or app store that controls the subscription, cancellation may need to be completed through that provider's subscription-management system.

In such circumstances, users should follow the cancellation instructions provided by the relevant provider.

Nothing in this section limits any mandatory cancellation or consumer rights available under applicable law.

9 Refund Requests

Refund requests should be submitted through the designated support or billing channel.

A refund request should include, where available:

• account name or registered email;
• subscription type;
• date of purchase;
• transaction reference;
• amount paid;
• reason for the refund request; and
• any supporting information.

Damascus Projects Global may request additional information reasonably necessary to review the request.

10 Digital Services and Refunds

Because Damascus Projects Global provides digital services that may become available immediately after purchase, refund eligibility may depend on:

• the subscription purchased;
• whether the service has been accessed or used;
• the timing of the request;
• applicable consumer protection law;
• the circumstances surrounding the purchase; and
• any specific terms presented at checkout.

Nothing in this Policy is intended to remove or restrict a consumer right that cannot lawfully be excluded.

11 Statutory Consumer Rights

Nothing in this Policy limits any mandatory legal rights that apply to a consumer.

Where applicable law provides a right to cancel, obtain a refund, receive a repair or replacement, or obtain another remedy, those rights remain unaffected.

If you believe you have a legal right to a refund or other remedy, you should identify the relevant circumstances when contacting Damascus Projects Global.

12 Service Not Delivered

If a user pays for a service or feature that Damascus Projects Global does not make available as described, the user should contact support as soon as reasonably possible.

Damascus Projects Global will review the matter and, where appropriate, may:

• restore access;
• correct the service;
• extend the relevant subscription period;
• provide an appropriate refund; or
• provide another remedy required by applicable law.

13 Technical Problems

Temporary technical problems do not automatically create a right to a refund.

Damascus Projects Global may first attempt to:

• identify the problem;
• restore functionality;
• provide technical assistance; or
• provide an alternative solution.

Where a significant service failure occurs, Damascus Projects Global will consider the circumstances and any rights available to the user under applicable law.

14 Duplicate Payments

If a user believes they have been charged more than once for the same subscription or transaction, they should contact Damascus Projects Global promptly.

The company may investigate the payment records and, where a duplicate charge is confirmed, take appropriate corrective action.

15 Unauthorised Payments

If a user believes that a payment was made without their authorisation, they should contact Damascus Projects Global as soon as possible and, where appropriate, contact their bank or payment provider.

Damascus Projects Global may investigate suspected unauthorised transactions.

Users should protect their account credentials and payment information and should not share passwords or authentication codes with others.

16 Failed Payments

If a renewal or other payment fails, Damascus Projects Global may:

• request another payment method;
• retry the payment;
• restrict subscription access;
• suspend certain features; or
• cancel the subscription.

Users remain responsible for charges properly incurred before cancellation or suspension.

17 Promotional Offers

Promotional subscriptions, discounts, trials, or special offers may have separate conditions.

Those conditions may include:

• eligibility requirements;
• limited availability;
• specific subscription periods;
• restrictions on combining offers;
• automatic renewal terms; or
• limitations on refunds.

Where a promotional offer has specific terms, those terms will apply in addition to this Policy.

18 Free Trials

Where Damascus Projects Global offers a free or discounted trial, the applicable trial terms will be displayed before registration.

A free trial may:

• expire automatically;
• convert to a paid subscription if the user does not cancel;
• be limited to eligible users; or
• be available only once per user or account.

The applicable trial terms will control where they differ from the general subscription terms.

19 Account Suspension or Termination

If an account is suspended or terminated because of a serious or repeated violation of the Terms of Use, Acceptable Use Policy, Community Guidelines, or other applicable policies, the user may not automatically be entitled to a refund for unused subscription time.

This does not affect any refund or other consumer right that cannot legally be excluded.

Where appropriate, Damascus Projects Global may consider the circumstances of an individual case.

20 Fraudulent or Abusive Purchases

Damascus Projects Global may investigate transactions that appear to involve:

• payment fraud;
• stolen payment credentials;
• chargeback abuse;
• identity deception;
• account manipulation;
• repeated misuse of promotional offers; or
• other fraudulent activity.

Where reasonably necessary, Damascus Projects Global may restrict or terminate an account connected with fraudulent activity.

21 Chargebacks

Users should contact Damascus Projects Global first where they believe a billing error has occurred.

Nothing in this Policy prevents a user from exercising rights available through their bank, card provider, payment provider, or applicable law.

However, knowingly initiating a fraudulent or abusive chargeback may result in account restrictions or other appropriate action.

22 No Refund for Commercial Outcomes

A subscription fee is paid for access to the applicable Damascus Projects Global service and features.

A refund will not ordinarily be provided merely because a user:

• did not find an investor;
• did not obtain funding;
• did not secure a business partner;
• did not obtain customers;
• did not receive a contract;
• did not achieve sales;
• did not receive a particular business opportunity;
• did not achieve a desired commercial result; or
• did not establish a successful business relationship.

Damascus Projects Global does not guarantee any such outcome.

23 No Investment or Financial Service

Subscription payments are payments for access to Damascus Projects Global's technology and services.

They are not:

• investments;
• deposits;
• contributions to an investment fund;
• payments for guaranteed returns;
• payments for guaranteed funding; or
• payments for financial advice.

Damascus Projects Global does not act as an investment intermediary merely because users may discover and communicate with potential investors through the service.

24 Refund Process

Once a refund request is received, Damascus Projects Global may review:

• the user's account;
• the subscription purchased;
• payment records;
• service usage;
• applicable cancellation terms;
• the reason for the request; and
• applicable legal rights.

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

Processing times may depend on the payment provider or financial institution.

25 Partial Refunds

Where appropriate and permitted by applicable law, Damascus Projects Global may provide a partial refund rather than a full refund.

Any partial refund will depend on the circumstances and applicable subscription terms.

26 Currency and Exchange Rates

Where a payment is made in a currency different from the user's bank or payment account currency, the user's payment provider may apply its own exchange rate or fees.

Damascus Projects Global is not responsible for exchange-rate differences or fees imposed independently by a bank or payment provider.

27 Taxes

Users may be responsible for taxes applicable to their purchase depending on their location and circumstances.

Where Damascus Projects Global is legally required to collect or account for taxes, those taxes may be included in or added to the displayed price as required.

28 Account Deletion

Deleting an account does not necessarily cancel a subscription.

Users should cancel an active subscription before deleting an account where the subscription is billed separately.

If a user has difficulty cancelling a subscription, they should contact Damascus Projects Global support.

29 Contacting Support

Billing, cancellation, and refund enquiries may be submitted through the designated support channel.

Please provide enough information to allow Damascus Projects Global to identify the relevant account and transaction.

• Damascus Projects Global
• Company Number: 17464784
• Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
• Website: damascusprojects.com
• Phone: +44 7846 241322
• General/Business Email: info@damascusprojects.com

30 Complaints About Billing

If a user is dissatisfied with the handling of a refund, cancellation, payment, or subscription matter, the user may submit a formal complaint under the Damascus Projects Global Complaint Policy.

Complaints should include the relevant transaction information and explain the issue clearly.

31 Changes to This Policy

Damascus Projects Global may update this Refund & Subscription Policy from time to time to reflect:

• changes to subscription services;
• changes in payment methods;
• changes in technology;
• changes in applicable law;
• changes in consumer requirements; or
• improvements to billing procedures.

The updated version will become effective on the stated effective date.

32 Relationship with Other Policies

This Policy should be read together with the Damascus Projects Global:

• Terms of Use;
• Privacy Policy;
• Acceptable Use Policy;
• Community Guidelines;
• Business Listing Rules;
• Video Content Rules; and
• Complaint Policy.

Where a specific promotional, subscription, or purchase term conflicts with a general provision of this Policy, the specific term may apply, subject to applicable law.

33 Final Standard

Damascus Projects Global aims to make its subscription and billing arrangements clear, transparent, and fair.

Users should understand what they are purchasing before completing a transaction and should contact Damascus Projects Global promptly if they experience a billing or service problem.

Last Updated: 17th September 2026
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